1. Are the product materials reliable?

We prioritize material quality and craftsmanship, providing accurate material information on product pages whenever possible. Different items may use different materials; please refer to the specific product page for details on materials and care instructions. If you have questions about a product’s materials, please contact our customer service team before purchasing.

  1. Are the products one-time purchases or subscriptions?

All jewelry and accessories on this site are one-time purchases. We do not offer automatic subscription services, and there will be no recurring charges after your purchase.

  1. How do I place an order?

Select your desired items, add them to your shopping cart, and submit your order after entering your shipping and payment details. Once the order is submitted and payment is completed, we will process it according to our standard procedures.

  1. What payment methods are accepted?

We accept the payment methods displayed at checkout. All payments are processed through secure payment systems; we will never ask you to provide full credit card details or passwords via email.

  1. When will my order ship?

Orders are typically processed within 1–3 business days after successful payment. Actual delivery times may vary due to holidays, weather conditions, peak shipping periods, or carrier operations.

  1. Can I modify or cancel my order?

If your order has not yet entered the processing or shipping stage, please contact us as soon as possible to request a modification or cancellation. Once an order enters the processing or shipping phase, it may no longer be possible to modify or cancel it.

  1. What should I do if I receive an incorrect or damaged item?

If you receive an item that is damaged, defective, or does not match your order, please contact us promptly with your order number and photos of the item. We will assist you with a return, exchange, or refund based on the situation.

  1. Can I return items?

Items eligible for return may be returned in accordance with our published refund and return policy. Items should be kept in their original condition, and return requests must be submitted within the specified timeframe.

  1. How long does a refund take?

Once a return is reviewed and approved, we will process the refund using your original payment method. The time it takes for funds to appear in your account depends on your bank or payment service provider.

  1. How do I contact customer service?

If you have any questions regarding products, orders, payments, shipping, or after-sales service, please contact us via the customer service email address listed on our website. Please include your order number and details of the issue in your email so that we can assist you more quickly.