Thank you for choosing patriciasamaya.com!

We are committed to providing you with high-quality jewelry and accessories and a great shopping experience. This refund policy applies to the following items sold on this website:

  • Ear Jewelry
  • Neck Jewelry
  • Hand Jewelry
  • Body & Clothing Accessories

Please read the following refund and return policy carefully before purchasing.

1. Refundable Circumstances

1.1 Product Issues

If the product you receive has any of the following issues, you can apply for a refund, exchange, or replacement:

  • Damaged product
  • Received the wrong product
  • Obvious quality problem with the product
  • Missing product

Please contact us within 7 days of receiving the product and provide:

  • Order number
  • Product photos or videos
  • Description of the problem

1.2 Returns for Non-Quality Issues

If you are applying for a return for personal reasons (e.g., dislike, incorrect size), the following conditions must be met:

  • Unworn product
  • Unused product
  • Undamaged product
  • Original packaging intact

Not affecting resale

And you must submit your application within 14 days of receiving the product.

2. Situations Where Refunds or Returns Are Not Supported

Refunds or returns are generally not supported in the following situations:

  • Items that have been worn or used
  • Items damaged by human error
  • Items missing their original packaging
  • Items exceeding the refund application period
  • Items that cannot be resold for hygiene reasons

3. Refund Process

The steps to apply for a refund are as follows:

  1. Contact customer service to submit a refund application
  2. Provide your order number and relevant supporting documents
  3. Customer service reviews the application
  4. Obtain the return address
  5. The refund will be processed after the item is returned and inspected

4. Refund Processing Time

After the refund is approved:

  • It usually takes 1–3 business days to process
  • The refund will be returned to the original payment method
  • The bank or payment institution will usually take 5–10 business days to receive the funds

5. Shipping Information

Product Quality Issues or Incorrect Shipment Return shipping costs will be borne by us.

Returns Due to Personal Reasons Customers are responsible for:

  • Return shipping costs
  • Original shipping costs

6. Order Cancellation

  • Orders can be cancelled before shipment and a full refund will be issued.
  • Shipped orders will be processed according to the return procedure.

7. One-Time Purchase Policy

All products on this website are:

  • One-Time Purchase
  • No automatic renewal
  • No subscription service
  • No recurring charges

You will only pay once when you place an order.

8. Product Care and Usage Instructions

To extend the lifespan of your jewelry, we recommend that you:

  • Avoid prolonged contact with water
  • Avoid contact with perfumes, alcohol, and chemicals
  • Do not wear jewelry while bathing or swimming
  • Store properly to avoid scratches

Problems caused by improper use or care are not considered quality issues.

9. Right to Refusal of Refund

We reserve the right to refuse a refund in the following circumstances:

  • The product does not meet the return conditions
  • Providing false information
  • Malicious refund attempts

Exceeding the refund request period

10. Disclaimer

Due to:

  • Monitor settings differences
  • Shooting lighting
  • Differences in handcrafted details

The color and details of the product may slightly differ from the actual product. This is not considered a quality issue.

Some product pages will provide size information. Please carefully review the product details before purchasing.

11. Contact Us

For refund requests or any questions, please contact us:

Thank you for your support and understanding of patriciasamaya.com!

We will continue to provide you with a better shopping experience and customer service.