Patricia Samaya LLC is committed to providing safe, convenient, and reliable product delivery services. This shipping policy applies to jewelry and accessory products purchased through this website.
- Shipping Coverage
We currently offer shipping services only to addresses within the United States. Orders can be delivered to most valid residential and commercial addresses in the U.S. We do not currently offer international shipping to countries or regions outside the United States.
- Order Processing Time
Once payment is successful and the order has passed necessary reviews, we typically process the order and hand it over to the carrier within 1–3 business days. Weekends and U.S. federal holidays are generally not included in the processing time.
Processing times may be extended during promotional events, holidays, inventory adjustments, or periods of high order volume.
- Shipping Partners
Depending on the order location, product type, and delivery address, we may use third-party logistics and delivery providers such as USPS, UPS, FedEx, or DHL to fulfill deliveries.
Once the product is handed over to the carrier, delivery times and shipping status may be affected by carrier operations, weather, traffic, holidays, and other factors beyond our control.
- Estimated Delivery Time
Standard shipping within the U.S. typically takes 3–7 business days. This timeframe is an estimate only and does not constitute a guaranteed delivery date.
Once the order has shipped, if tracking information is available, we will provide it to you via your order details or email so you can monitor the shipment’s status.
- Delivery Address
Customers must provide a complete and accurate recipient name, street address, city, state, and ZIP code when placing an order. Customers may be held responsible for costs associated with delivery delays, returns, or re-shipments caused by incorrect or incomplete address information.
If you discover an error in the delivery address, please contact us as soon as possible. If the order has not yet shipped, we will do our best to assist with the correction, though we cannot guarantee that changes can be made.
- Delayed or Lost Packages
Please contact us promptly if a package experiences significant delays during transit, if tracking information has not been updated for an extended period, or if the carrier marks the package as lost. We will verify the situation with our logistics partners and assist you in resolving the issue to the best of our ability. If tracking information indicates that your package has been delivered but you have not received it, please first check your doorstep, mailbox, parcel lockers, and other secure drop-off locations, and contact the carrier. You may also contact our customer service team if necessary.
- Special Circumstances
Extreme weather, natural disasters, public events, transportation congestion, carrier system failures, and other circumstances beyond the reasonable control of Patricia Samaya LLC may result in delivery delays. In such cases, we will do our best to assist you with order status updates, but we cannot guarantee a specific delivery date.
We are committed to providing you with timely and accurate support regarding your order and delivery.
